Terms & Conditions

Last updated: October 11, 2026

1. The service

LeaseLine is an apartment discovery service for New York City owned and operated by Berry Street Research Group LLC. We send you rental listings that match your preferences via text message. Free and paid users may also ask LeaseLine to send a user-approved initial inquiry to a landlord or listing contact to ask questions or help schedule a tour. We are not a brokerage, real estate agent, or property manager. We do not guarantee the accuracy, availability, or legality of any listing. ReadyPacket is a reusable renter-provided application profile with optional document-organization features described below.

2. Text messaging program

By opting into the LeaseLine text alert service — either (a) by initiating a text message conversation with LeaseLine at our published number, or (b) by entering your phone number, manually checking the SMS consent box on our website, and submitting the SMS opt-in form — you agree to receive recurring automated text alerts from LeaseLine. Messages may include NYC apartment listings, account updates, and related service notifications.

3. LeaseLine ReadyPacket

ReadyPacket uses controlled rollout settings to determine current availability. When universal access is enabled, every existing LeaseLine renter can use it under the same access rules. ReadyPacket basics stores a renter-confirmed application name, application contact and preference, aggregate adult-applicant and occupant counts, move timing, and a purpose acknowledgment. No document upload is required for ReadyPacket basics. Completing basics means only that these renter-provided fields are present; it is not identity or income verification, tenant screening, qualification, landlord endorsement, or an approval decision.

Renters may separately choose to organize a rental file, opt into document reminders, and identify files that appear missing, unreadable, out of date, or inconsistent. “Ready,” “complete,” and similar document labels describe apparent file suitability only. They are not government verification, an eligibility determination, a promise that a landlord or agency will accept a file, or a guarantee of a lease or apartment approval. LeaseLine is not affiliated with or endorsed by any government agency.

If you upload a document in ReadyPacket or send one to LeaseLine by text message or email, you authorize LeaseLine and its processing providers to securely store, scan, and submit sanitized document views for automated or human review. Sending a document by text message or email is that authorization, and no separate step is needed. Automated review is limited and can be wrong. Policy-sensitive, ambiguous, conflicting, or failed reviews may be sent to a human reviewer. You remain responsible for checking all information, maintaining valid documents, and making required submissions to the appropriate program, landlord, broker, or agent.

Saving ReadyPacket basics is not permission for LeaseLine to contact a landlord automatically. ReadyPacket does not create an exclusive brokerage relationship, submit a rental application, sign or negotiate a lease, automatically share documents with an agent, or authorize anyone to act for you. Any later agent relationship requires a separate, clear agreement and consent. Do not upload files unrelated to your rental preparation.

If you turn on landlord fact sharing in ReadyPacket, LeaseLine, and any agent you separately sign with, may include only the facts listed beside that setting when asking a landlord or listing agent about a listing for you: the rental-assistance program you use and the monthly amount and bedroom size your program approved, how many people will live with you, and the kinds of income your household reported, without amounts. LeaseLine never shares your credit estimate or your documents this way. These facts come from your own answers and documents and are not a LeaseLine verification, screening result, or approval. Turning the setting off stops future sharing but cannot retract facts a landlord already received.

When you submit a LeaseLine Shortlist application, LeaseLine automatically saves the standard name, date of birth, email, and phone fields to a private ReadyPacket application profile so they can prefill later applications. This does not require a second renter account or document upload. Custom property questions remain with that application. You can correct or withdraw an application and delete the saved profile through the secure renter controls. Deleting from LeaseLine cannot retract information authorized collaborators in the listing workspace already viewed or independently retained. If a workspace collaborator requests more information, you may correct the application or explicitly choose individual current ReadyPacket documents to share only with that application. No response gives access to your full ReadyPacket, and deleting or replacing a selected document revokes future LeaseLine preview access.

4. LeaseLine Shortlist

LeaseLine Shortlist lets landlords and listing agents create a separate email-authenticated account, prepare a property-specific rental application, and publish a shareable LeaseLine application link. A public address lookup and bounded permitted-source research may prefill available facts, but source access and accuracy vary. You must review every field before publishing. You represent that you are authorized to advertise the property and use any listing text or photo supplied through an approved integration. Do not use Shortlist to violate a source's terms, access controls, copyright, license, or other rights.

Landlord and agent success fee

Publish and accept applications with no upfront payment or required card. Everyone, including existing customers, receives their first qualifying rental free across all their workspaces. Later qualifying rentals cost $200, including applicable tax, only when LeaseLine sourced the renter, the renter submitted a property application through LeaseLine or Shortlist, and all required parties signed the lease. The workspace billing customer owes the fee; applicants and collaborators do not.

Independently sourced renters never incur this placement fee or use the introductory rental, even if they apply or sign through LeaseLine. An application link alone does not establish sourcing. Uncertain sourcing waits for review without automatic collection. Signing outside LeaseLine counts; funds received and move-in are not required. Later cancellation or default does not automatically reverse an earned fee.

The first qualifying rental confirmed consumes one introductory benefit atomically across all workspaces. Repeat reports, co-applicants, and duplicate submissions do not create extra fees. Paid rentals require separate payment-method authorization, a notice before collection, and one original invoice for payment recovery. An unpaid invoice blocks new publication and may pause published listings after 21 days. Paid advertising and optional screening are separate purchases.

The listing and payment terms explain sourcing, eligibility, payment, and prospective migration. Earlier signed records, amounts, completed outcomes, invoices, and prepaid obligations are preserved; the offer does not create retroactive refunds.

Shortlist listings belong to workspaces. Every active workspace collaborator has the same practical access to all current and future workspace listings and their applicant submissions. The workspace owner alone manages invitations, removals, and workspace deletion. Do not invite anyone who is not authorized to handle all applicant information in that workspace. Removing a collaborator stops future LeaseLine access but cannot retract information already viewed or independently retained.

An applicant who submits a public Shortlist form asks LeaseLine to preserve the supplied information for the authorized collaborators in the workspace identified on that page and to save the standard application fields to the applicant's private reusable ReadyPacket profile. LeaseLine may send a secure receipt to the submitted email. Submit accurate information, use an email and phone you control, keep private receipt links confidential, and do not provide unrelated sensitive records. Shortlist does not order or provide credit, criminal, eviction, identity, or background screening, and a submission is not an approval, conditional offer, lease, or guarantee that anyone will respond.

Optional email reference checks require the applicant’s separate authorization for the named housing provider. Applicants may add a reference later, ask that contact wait for permission, or offer another way to confirm their information. Invited references may decline, correct facts, or stop emails. Responses are attributed source statements; possession of the invited email link does not independently verify the respondent’s identity or relationship. LeaseLine does not generate a reference score or housing recommendation. A missing, declined, or disputed reference is not an automatic rejection. Applicants can review responses and request a correction through their private profile or by contacting help@leaseline.ai.

Landlords and agents remain responsible for lawful housing decisions, relevant questions, required notices, and consistently applied criteria. Shortlist must not be used to discriminate based on a lawful source of income or another protected characteristic. LeaseLine does not rank applicants, recommend approval, make an automated housing decision, or create a brokerage, agency, property-management, or representation relationship.

An authorized workspace collaborator may view submitted answers in a private audited inbox and use only the operational labels new, reviewing, needs information, or archived. These labels do not represent a housing decision. Renters may correct or withdraw a submission through their secure profile; withdrawal removes the encrypted answers from LeaseLine, although it cannot erase a copy already viewed or independently retained by the property collaborator.

The separate email-only Shortlist update form remains a product communications surface. Submitting that form does not create a property, application, screening request, or representation relationship, and sensitive information must not be entered there.

5. Email outreach

Email outreach is optional, limited, and may be changed or disabled at any time. When the ReadyPacket email requirement applies, LeaseLine will prepare or send a new landlord or listing-agent email only after you complete ReadyPacket basics and verify the exact application email inbox that will be copied. This minimum is the same for every renter and does not require a credit check, background screen, income record, photo identification, or other document. You may also ask LeaseLine by text to request a viewing of a listing before you complete ReadyPacket basics. That request uses the standard LeaseLine viewing-request message, the name you give LeaseLine, and an email inbox you verify by text, and it follows the same preview and approval steps. Before an email is sent, LeaseLine shows you the exact recipient, copied address, subject, body, and LeaseLine disclosure. An email is sent only after you clearly approve that exact revision in a later message. A reply that asks for a change, puts the email on hold, or is unclear does not send it. The copied address must be an email inbox you control and verify.

By approving an outreach email, you instruct and authorize LeaseLine to send that message on your behalf, copy you, and blind-copy LeaseLine's support inbox for delivery support and quality review. The listing contact cannot see that blind copy. You are responsible for the recipient address and the content you approve. Do not use outreach for bulk or unsolicited marketing, harassment, impersonation, unlawful discrimination, fraud, threats, sensitive financial or identity information, or any unlawful purpose. The beta does not submit applications, negotiate or accept lease terms, make payments, or send autonomous follow-ups. Listing contacts may reply directly to you or through LeaseLine's reply routing service.

LeaseLine does not describe ReadyPacket basics to a landlord as screening, verification, qualification, creditworthiness, application approval, or government or landlord endorsement. The minimum profile and verified inbox help LeaseLine prepare useful, renter-controlled outreach; the listing contact makes its own lawful decisions. Optional ReadyPacket documents are never attached to outreach or shared automatically. A renter may separately select individual sanitized document previews for one Shortlist application after an authorized workspace collaborator requests a relevant category.

6. Eligibility

You must be at least 18 years old to use LeaseLine. By using our service, you confirm that you meet this requirement.

7. Your account

You're responsible for the information you provide and for keeping your account credentials secure. Don't share your account with others or use LeaseLine for anything illegal.

8. Subscriptions & payments

LeaseLine offers paid subscription plans. Subscriptions are billed through Stripe on a recurring basis. You can cancel anytime; your access will continue until the end of the current billing period. Apart from the Pro guarantee below, refunds are handled on a case-by-case basis.

Pro guarantee

If LeaseLine sends you no new listings during a paid week of Pro, you can ask us to refund that week: text us during the week or within 14 days after it ends. Shortly after the week ends, we check it against our records and text you the answer either way. A week is refunded only when it qualifies and you asked. The same rule applies to everyone, and asking doesn't make a week qualify.

A week qualifies when all of these are true:

We refund the full amount you paid for that week to the card you paid with, once per week, and text you when we do. Refunds usually take 5 to 10 business days to appear. Your plan continues unless you cancel it. If our records for a week are incomplete, a person reviews that week instead of deciding it automatically. If you subscribed while this section said refunds were automatic, your paid weeks are still refunded without asking. Questions? Email help@leaseline.ai.

9. Listing accuracy

Listings are sourced from third-party platforms and may contain errors or become outdated. We do our best to keep information current, but we make no warranties about any listing's accuracy, price, or availability. Always verify details directly with the landlord or listing agent.

Shortlist guest previews may show source-reported public property facts, confidence labels, and links discovered through configured search and AI providers. Those facts are leads for review, not proof of ownership, authority, availability, condition, rent, or legal status, and they do not publish automatically. Photos remain at their source unless a separate authorized provider grants LeaseLine display rights. Shortlist address suggestions and walking routes use Google Maps Platform and are subject to the Google Maps/Google Earth Additional Terms and Google Privacy Policy. Nearby geographic information includes © OpenStreetMap contributors, available under the Open Database License. Rental search maps are drawn with OpenFreeMap tiles (© OpenMapTiles) built from OpenStreetMap data.

Listings from other sites

LeaseLine shows apartments that are listed for rent on other websites on their own LeaseLine pages and in rental search. While the original site lists an apartment as available and LeaseLine has seen it there recently, its page shows the facts, photos, and description as the original listing shows them, credits the lister and the site, and links to the original listing. Photos load from the original site and aren’t edited. Once the apartment is rented or off the market, or LeaseLine hasn’t seen it listed recently, it leaves rental search, and its page no longer shows the lister’s photos or description. The page stays up with the apartment’s facts, the lister’s name, and LeaseLine’s own information, such as public records about the building and similar homes nearby.

LeaseLine doesn’t represent the lister, isn’t a party to any rental, and doesn’t take inquiries or applications for these listings. Contact the lister through the original listing, and confirm the rent, fees, and availability with them.

If a listing is yours, you can claim it from its page, and we’ll help you manage it on LeaseLine. A lister, owner, or rights holder can also ask us to remove a listing from its page or by emailing help@leaseline.ai. A removal request from the page takes the listing down right away.

10. Limitation of liability

LeaseLine is provided "as is." We are not liable for any damages arising from your use of the service, including but not limited to missed listings, inaccurate information, or issues with any apartment you find through us.

11. Changes to these terms

We may update these terms from time to time. If we make significant changes, we'll let you know through the service. Continued use after changes means you accept the new terms.

12. Contact

Questions? Email us at help@leaseline.ai.